Description

Overview

Wayzata Country Club - Director of Retail

Description

Wayzata Country Club, located in Wayzata, Minnesota is a member owned, family-focused, social, and recreational private country club dedicated to fostering a strong sense of community among its members by providing the highest quality services and facilities in a fiscally responsible manner. Rich in tradition, WCC is more than a country club, it's a home where families come together. Our Members enjoy enduring, life-long friendships - making Wayzata Country Club their home away from home.

Title:  Director of Retail 

Reports to:  Director of Golf

Collaborates with:  Head Golf Professional, Assistant Golf Professionals, Director of Racquet Sports, Caddie Manager, and Golf Services Team.

All Golf Team members at Wayzata Country Club regularly engage with members, guests, vendors, and other departmental teammates.

Position Description:  

Wayzata Country Club seeks a dynamic, energetic, and team-oriented professional to provide Platinum Service leadership within its retail operations.

The ideal candidate will demonstrate a true passion for retail, a drive to seek out a compelling brand assortment that appeals to a broad member mix, exceptional interpersonal skills, the ability to engage warmly with members, guests, and teammates and curate a vibrant retail experience that supports all of Wayzata's outdoor pursuits, including golf, racquets, and aquatics.

Experience Required

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelor's degree in Business, Marketing, or Fashion preferred.
• Minimum five years' experience in retail management at a private club or high-end resort preferred.
• Minimum four years' experience developing and managing a buying plan.
• Verifiable experience in utilizing social media for retail promotion. The ability to create compelling social media cadence and content highlighting new arrivals, new brands, seasonal merchandise, etc. will be vital.
• Proficiency in point-of-sale systems (Northstar experience preferred but not required) and Microsoft Office (Excel, Word).

Essential Responsibilities

ESSENTIAL JOB FUNCTIONS

Key Attributes & Personal Interaction

• Embody and promote a culture that creates memorable and welcoming experiences by delivering Platinum Service at every point of interaction.
• Anticipate and proactively meet member and guest needs.
• Demonstrate authentic enthusiasm for building relationships with members and team members.
• Thrive in a golf and racquet sports-centric environment with a membership passionate about the games they love.
• Foster creativity, collaboration, and excellence through an energetic, team-oriented approach.

Daily Responsibilities

Merchandising & Buying

• Oversee buying, receiving, pricing, and visual display and sales of merchandise for the golf and racquet shops (annual retail sales of approx. $1.1M with strong growth potential).
• Collaborate with Controller, Director of Golf, and Director of Racquets to develop and maintain an Open-to-Buy (OTB) plan.
• Meet with vendors to preview upcoming product lines and identify new opportunities.
• Be a skilled negotiator; this is crucial as it will allow you to control costs, manage your budget effectively, and get the best possible terms.
• Continuously evaluate and refine merchandise assortment plan based on member engagement, sales performance, and feedback. Monitor sales trends and new brands in the market.
• Create innovative merchandising displays and promotional campaigns aligned with product deliveries and seasonal trends.
• Coordinate tournament merchandise and all logoed product orders adhering to WCC brand standards.
• Organize compelling trunk shows, special promotions, and seasonal sales.
• Maintain an exceptional, first-class shopping environment, including gift wrapping, shipping, and special orders.

Inventory & Financial Management

• Supervise and lead inventory control processes, including monthly physical inventories and regular spot checks with the goal of little to no shrinkage.
• Manage inventory levels and reorders to maintain optimal stock levels and clean seasonal exits. Develop and implement a markdown cadence as part of maintaining optimal inventory levels.
• Maintain cost of goods sold (COGS) within budget and ensure margin goals are met.
• Utilize Northstar/TAI POS for SKU creation, pricing, and merchandise receiving.
• Manage timely invoice processing, vendor payments, and back-office tasks.
• Prepare sales forecasts and analyze stock mix, turnover ratios, and sell-through performance.

Member Service & Experience

• Build strong relationships with members to ensure high engagement and satisfaction.
• Oversee a robust special order program from placement to delivery, ensuring proactive communication.
• Address member and vendor concerns with professionalism and prompt resolution.
• Maintain comprehensive knowledge of Club policies, events, and operations to assist members effectively.
• Represent the Club with integrity and professionalism at all times.

Leadership & Team Collaboration

• Supervise shop staff to ensure operational execution and alignment with budgetary and OTB goals. Foster a "can do" atmosphere in the retail environment.
• Conduct regular product and apparel training for staff to enhance selling and product or brand knowledge.
• Assist Golf Operations during peak times by supporting the Golf Shop counter or events.
• Perform additional duties as assigned by the Director of Golf & Head Golf Professional.

Travel & Market Events

• Attend national and local PGA Merchandise Shows and relevant apparel/gift events.

(2-3 trips per year.)

Professional Requirements

• Strong ability to communicate ideas clearly and professionally.
• Capable of evaluating options and making timely, accurate decisions.
• Effective in high-pressure situations and problem resolution.
• Strong analytical and organizational skills; able to manage multiple priorities.
• Financial literacy and strong attention to detail.
• Excellent listening and interpersonal skills; able to navigate diverse perspectives.

Essential Expectations

• Lead by example with a positive attitude, pride, and professionalism.
• Treat members, guests, and colleagues with courtesy and respect.
• Uphold confidentiality, professionalism, and integrity in all interactions.
• Demonstrate fiscal responsibility and prioritize member satisfaction.
• Maintain a polished, professional appearance in accordance with Club standards.
• Exhibit consistent attendance and punctuality.
• Promote safety and efficiency across all operations.
• Serve as a true ambassador of Wayzata Country Club.

Work Schedule

• Typically, 5 days per week in-season, with flexibility out of season.
• May require 6-day workweeks, evenings, weekends, overtime, or holidays as business needs dictate.
• Physical requirements include:
• • The ability to lift 25 pounds.
  • The ability to stand and move about retail and club areas for extended periods of time.
  • Frequent lifting, bending, climbing, stooping and pulling.

Benefits

COMPENSATION AND BENEFITS

The club will provide an attractive compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:

• Base salary commensurate with experience plus bonus potential of 10% of base salary. 
• Association dues (PGA, LPGA, AGM)
• Uniform allowance
• Meals while on duty
• Golf privileges

Full-time eligible employees will be offered health benefits (including medical, dental, vision, Life & disability etc.), 401(k) program (match after waiting period), six paid holidays, paid vacation, and sick pay (after meeting eligibility waiting period.)

**Wayzata Country Club is an equal opportunity employer. Background screening is conducted in conjunction with this hiring process.